Morningside University is accepting applications for a full-time Director of Campus Technology Support. This position is a strategic and operational leader responsible for delivering exceptional IT support services to the Morningside University community. This role oversees the Help Desk, desktop support, endpoint management, and classroom technology support, ensuring a seamless and responsive user experience. The Director will lead a team of IT professionals, foster a culture of service excellence, and collaborate across departments to align support services with institutional goals.

Responsibilities:

• Leadership & Strategy
  • Develop and execute a comprehensive support services strategy aligned with the university’s IT roadmap
  • Lead, mentor, and manage a team of support staff and student workers
  • Establish and monitor key performance indicators KPIs) to ensure high-quality service delivery
• Operational management
  • Oversee daily operations of the IT Help Desk and end-user support team
  • Ensure timely resolution if incidents, service requests, and technical issues
  • Manage endpoint lifecycle, including deployment, maintenance and retirement
• Customer Experience
  • Champion a user-centric support model that emphasizes responsiveness, empathy, and continuous improvement
  • Conduct regular satisfaction surveys and implement feedback-driven enhancements
  • Serve as an escalation point for complex or high-impact support issues
• Collaboration & Communication
  • Partner with departments to understand and support their technological needs
  • Work with the IT team to develop IT infrastructure strategy and long-term planning
• Technology & Innovation
  • Evaluate and implement tools to improve support efficiency
  • Stay current on emerging technologies
  • Implement, manage, and maintain network systems including:
    • Network devices and infrastructure
    • Campus email system
    • Configuration management
    • Executes security practices and controls
    • Performs day-to-day management of IT virtual infrastructure
    • Performs day-to-day management of the IT cloud-based systems and infrastructure
    • Monitors services and network devices to ensure data availability, integrity, stability, and network operations
  • Budget & Resource Management
    • Develop and manage the support services budget, equipment and software
    • Optimize resource allocation to meet service demands and priories
    • Hire, manage and mentor the Student Workers to efficiently and effectively support the technical needs of the University

Qualifications: 

• Strong analytical skills and attention to detail
• Ability to interact professionally and effectively with all levels of the organization
• Excellent verbal and written communication skills
• Ability to read, interpret, and apply technical documentation
• Strong management and organizational skills
• Through knowledge of Windows Server operating systems
• Knowledge of LDAP and Microsoft Active Directory
• Strong experience in the management of network environments
• Associates degree in Networking, Computer Science, Information Systems, or other fields

Review of applications for the position will begin immediately and will continue until filled. Successful completion of criminal background verification is required. All qualified applicants will receive consideration for employment without regard to age, sex, religion, creed, race, color, gender identity, sexual orientation, disability, genetic information, national origin, or other characteristics protected by state and federal law. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact the Associate Vice President for Human Resources at welp@morningside.edu.

Please submit a cover letter, resume and 3 references to:  employment@morningside.edu