SARA & the Student Complaint Process
Morningside College will intervene, when a complaint is brought to our attention, to seek resolution on the students behalf. Most complaints can be resolved utilizing the process describe below:
Grievance Policy and Appeals Process
Morningside College graduate students who wish to file a grievance/appeal should first attempt to resolve the issue at its source with the members involved. However, should a resolution be impossible, the student may pursue the following steps if he/she wishes to file a petition. The written petition should be submitted to the Dean/Department Chair of their program. The student with the grievance/appeal must fill out the Graduate Petition form for Grievance/Appeal stating the following information:
- Name and subject or reason the grievance is being sought
- What action request and/or solution being sought
- Justification which includes date or dates of incidents(s); name(s) and contact information (if applicable) of any witness
- List of items submitted for evidence
The petition form must be filed with the Dean/Department Chair of their program within 10 business days of the alleged incident and/or grievance. The Dean/Department Chair will submit the petition to the Graduate Committee for Academic Grievances/Appeals or to the Vice President of Graduate Studies for non-academic grievances within 5 business days. The College will determine on a case-by-case basis whether petitions filed after this deadline will be considered. All parties involved with the petition will be notified of the grievance/appeal, may know the source of the grievance/appeal, and will be allowed to provide pertinent information in addressing the grievance/appeal. A written determination as to the validity of the grievance/appeal and a description of resolution, if any will be issued with a copy forwarded to the student with the grievance/appeal. At this point the student has exhausted the Morningside College Graduate Grievance/Appeal process.
Unresolved Institutional Complaints
If an issue cannot be resolved internally and you are residing in a SARA state, pursuant to the SARA Complaint Process, please contact the Iowa College Student Aid Commission, Iowa's SARA designated state agency.