This position is accountable for leading the company¿s safety initiatives to continuously improve our performance against Safety objectives. Consults, coaches and motivates leaders and employees in safe work behaviors. Develops programs and processes to analyze hazard and health risks, and develops preventative or corrective measures. Oversee the deployment of safety equipment, training and education necessary to ensure that the company meets and/or exceeds the requirements of federal, state, and local regulations, codes and/or laws and company policies and procedures.
Education and Experience:
`Bachelor¿s degree in Safety / Environmental / Health or equivalent combination of education and work experience.
`3 years of experience in the communications or cable industry preferred.
`3 years experience in a supervisory or management capacity.
`2-3 years experience in a Safety Coordinator or Safety Manager role preferred.
`Strong working knowledge of safety practices, regulations and laws.
Knowledge, Skills and Abilities:
`Strong interpersonal and customer relations skills.
`Ability to develop strong working relationships and partnerships with leaders at all levels across the organization.
`Solid written and verbal communication skills.
`Significant independent judgment and leadership skills.
`Excellent organization, problem solving, negotiation and investigation skills.
`Public speaking ability.
`Ability to operate company vehicles.
`Ability and skill to operate a personal computer.
`Ability to develop strong business partnerships with a varied workforce
The purpose of this position is to accept and respond to customers inquiries regarding billing, installation and service availability via phone or e-mail in a call center environment. Identify, research and resolve customer billing inquires to ensure customer needs are met during each contact. Receive and processes payments over the phone.
Requires:
`6 months billing experience minimum
`Ability to operate PC and Microsoft office applications, credit card terminal, copy machine, and fax machine.
`Basic math & logical deduction skills
`High School Diploma or Equivalent
`See well enough to read terminal and reports.
`Hear and speak well enough to converse on telephone and monitor telephone.
`Manual dexterity to operate keyboard and other office equipment.
Under general supervision, performs work of moderate difficulty in a warehouse environment. This position requires some familiarity and working knowledge of basic warehouse functions and processes. The Warehouse Worker I position consists primarily of order picking and the loading and unloading of trucks. Performs related work as required.
Knowledge, Skills and Abilities:
'Knowledge and ability to operate office equipment, including a personal computer.
'Working knowledge of Microsoft Office, including Word and Xcel
'Strong customer service skills, both internal and external.
'Ability to learn Oracle and ICOMS.
'Strong oral and written communication skills.
'Strong organizational skills.
'Strong interpersonal skills
'Ability to operate motor vehicle with Nebraska, Iowa drivers license in good standing.
'Ability to operate forklift, truck and pallet jack.
'Ability to work flexible hours or overtime with short notice.
'Ability to adapt to change.
'Ability to lift up to 75 pounds.
Education and Experience:
'High school diploma or equivalent.
'Previous warehouse experience desired
The Employee Relations Specialist is responsible for partnering with business area management on various work performance and/or behavior issues and resolving work related conflicts though coaching and performance management. Provide guidance to business area leadership on any progressive disciplinary actions with the goal of improving the employees overall performance. This position will also coordinate, develop and/or lead various Employee Relations projects such as exit interviews, affirmative action initiatives, unemployment hearings, performance management training, tracking and monitoring. Participate in the development of various employee relations training to ensure support of our company human resource polices.
Knowledge, Skills and Abilities:
`Requires a working knowledge of the employee relations human resource discipline
`Requires a working knowledge of principles and practices of human resources.
`Strong human relations skills and the ability to develop solid working relationships with all levels of personnel in the company.
`Must have the ability to make recommendation to effective resolve problems or issues, by using judgment that is in consistent with standards, practices, policies, procedures, regulation or government law.
`Ability to prioritize and multi-task assignments & projects and meet deadlines.
`Requires excellent interpersonal skills and computer literacy
`Ability to objectively coach employees and management through difficult and emotional issues.
`Ability to research and analyze various types of data/information.
`Must possess excellent organizational, interpersonal, and communications (verbal and written) skills and the ability to deal effectively with a variety of people and situations.
Education and Experience:
`Bachelor's degree Human Resources Management, or a related field is highly beneficial.
`3-5 years Human Resource experience, preferably in an employee relations field and/or HR Generalist that handled employee relations functions.
Develops and coordinates tactical marketing plans/promotions, identifies tasks and performs and/or coorindates responsibilities. Researches and makes recommendations on alternatives to enhance financial and operational efficiencies. Develop the communication and administration of marketing campaigns and promotions for video, voice and data and all ancillary services. Develop cross-channel promotions for various products and management of marketing materials. Coordinate various community and special marketing event promotions including the demonstration of new products for residential services
Knowledge, Skills and Abilities Required
'Telecommunications industry or related field preferred.
'Solid project leadership skills
'Must have strong organizational and motivational skills.
'Must have strong interpersonal skills and good oral and written communications required.
'Working knowledge of Microsoft Word and Excel software.
'Working knowledge of the Internet a plus.
'Demonstrated ability to handle multiple projects and details simultaneously.
'Requires self-direction, tact, diplomacy and a clear, courteous and professional manner when dealing with people.
'Familiarity with online services and the Internet
'Basic design skills and knowledge of the basic web based software and techniques.
Education and Experience:
'B.S./B.A degree in communications, marketing, business or related field
'A minimum of two (2) years marketing experience in the telecommunications industry preferred.
'Solid experience in utilizing Excel, PowerPoint, Word, Access, Outlook.
'Knowledge of ICOMS a plus.
Installs, disconnects, reconnects, adds, changes, and troubleshoots video services at customer locations. Educates customers regarding their existing and new services, informs them about other Cox services, and proposes solutions to customer problems. Describes the advantages of and sells additional Cox services to customers. Drives Company vehicle between office, warehouse, and work sites. Works outside on customer's premises or within customer's home. Works on regularly scheduled days as well as unscheduled days and beyond regular work hours, as required. Reports to a Field Service Supervisor.
Education and Experience:
`High school degree or GED equivalent.
`Post-high school education a plus.
`Valid state driver's license and a good driving record.
Knowledge Skills and Abilities:
`Field service experience with cable, telecommunications, or electronic equipment preferred.
`Customer service and sales experience preferred.
`Skill in using a Windows-based PC a plus. Spanish proficiency desirable in some locations.
The purpose of this position is to respond to customer requests in a Technical Support call center environment. Troubleshoot problems with Telephone, Cable and Internet services, attempting to resolve problems over the phone in order to prevent unnecessary service calls. If appropriate, schedule service technician visit. Consistently mention other Cox products and services that are available for customers to purchase.
Requirements:
'High School Diploma or equivalent preferred.
'Stable work history in a customer service environment required.
'Technical aptitude in Windows, Internet Browsers and email clients preferred
'Strong desire to provide award winning customer service mandatory.
'Excellent communication skills both written and verbal
'Operates PC with latest operating system and related Microsoft office software applications
'See well enough to read terminal and reports
'Hear and speak well enough to converse on telephone and monitor telephone
'Manual dexterity to operate keyboard and other office equipment
Manage the day-to-day operations and department staff for the Information Technology (IT) function in Omaha. Plan for future expansion of data communication networks, computer systems and peripheral devices across multiple platforms. Implements necessary changes, prioritizes and solves issues that arise, establishes preventative measures and initiates the proper actions in the event of technology failure.
QUALIFICATIONS:
` Bachelor degree in Computer Science or similar degree preferred.
` Two years of progressively responsible experience with network data communications and computer hardware.
` Microsoft MCSE or Novell CNE Certification or equivalent knowledge in networking and communications peripherals including routers, switchers, gateways and bridges.
` Two years experience with Windows 95, Windows NT, networking analyzers, SNMP network management systems and multiple network protocols.
` Two years Help Desk Technical Customer Support experience.
` Understanding of administrative procedures and organization systems.
` Innovative leadership style that fosters open communication and team atmosphere.
` Effective interaction skills with clients to interpret their needs.
` Ability to evaluate and modify new and ongoing computer/network systems.
` Ability to detect problem areas and recommend solutions.
` Demonstrates written/verbal communication skills.
` Excellent analytical and organizational skills; budget management and construction a plus.
ESSENTIAL JOB FUNCTIONS:
` Ability to occasionally lift and carry up to 50 pounds.
` Ability to sit for extended periods of time.
` Ability to communicate in person, over the telephone, or in writing.
` Ability to sort and distribute materials.
` Ability to use reasoning to problem-solve and troubleshoot.
` Ability to use a calculator, PC, CRT, typewriter and other standard office machines.
` Ability to work in a climate controlled, air processed environment.
Maximize inbound sales opportunities by selling products offered by Cox Communications to new and existing customers
Education and Experience:
`3 - 5 years telesales or outside sales experience
`1+ year progressively responsible and successful sales experience
Knowledge, Skills and Abilities:
`Strong sales skills and persuasion skills.
`Requires strong product/service knowledge
`Effective verbal communication skills and customer service skills
`Ability to self-motivate work results and work independently with little supervision.
`Good telephone listening and communication skills
`Ability to set individual goals to self-motivate work results.
`Ability to sell with a non-scripted environment
`Ability to multi task & prioritize
`Ability to operate a computer
`Broad leeway for independent judgment
Cox Communications
Equal Opportunity Employer
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