These positions are located in Sioux Falls, SD.  Relocation after 12 months is possible, if applicants are interested.

Sales Relationship Rep 1

Handles a number of assigned client accounts/prospects. Focuses on
generating additional revenues through optimizing business opportunities with existing clients/sales force and/or new clients, ensuring client/sales satisfaction. Performs needs analyses with current and prospective customers; understands customer needs; builds customer urgency. Sales approach is unscripted and developed through normal lead channels.This position specializes in outbound and inbound telesales of home equity lines of credit via an autodialer.

Minimum qualifications include:  2 - 3 years of sales experience and a good understanding of related products and services.

Phone Banker 2

Responsible for responding to routine inquiries and complaints from
customers regarding financial products and services. Duties include:
processing routine to complex transactions on-line; resolving routine to
moderately complex problems and inquires and referring difficult problems to specialists. Responsible for cross-selling or sales referrals of products.  May work on special projects. May be required to hold series licensing and certification. Saturdays. Some weekend and evening hours are required.

Minimum qualifications include: 1-2 years experience on customer service floor or related experience.

Phone Banker 3

Responsible for responding to inquiries and complaints on more complex products/services and/or from premier customers. Duties may include: resolving complex inquiries and complaints from customers and upon escalation; processing complex transactions on-line; performing extensive research to resolve the complex customer problems; providing guidance and assistance to more inexperienced service bankers either on the spot and/or via telephone; providing training on policies and procedures, new or enhanced services and/or procedural changes. Responsible for cross-selling or sales referrals of products. Reviews data and reports trends to management. May work on special projects. May require certification.

Minimum qualifications include: 2-3 years experience on customer service floor.

Collector 2

Fully qualified, seasoned collector. Advanced knowledge of company products and services, policies, procedures, collections systems and how to apply this knowledge when communicating with delinquent customers. Utilizes an auto-dial or direct dial system to initiate customer contact and determines reason for delinquency. Evaluates customers' financial situations and negotiates for full payment or creates terms for repayment. May Skip-trace to find and collect on delinquent accounts. May work on special projects.  May be required to compose written documents. May be responsible for collateral analysis. Refers more complex issues to higher level Collections staff.

Minimum qualifications include:1+year(s).

To apply, contact Stacie Hays in Career Services.